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Nov 28, 2017

Waiter/ess

  • Hilton
  • Waldorf Astoria Ras Al Khaimah - Al Hamra Village - Al Jazirah Al Hamra - United Arab Emirates
Full time Waiter - Waitress

Job Description

A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

    Manage guest queries in a friendly, timely, and efficient manner
    Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
    Ensure knowledge of menu and all products
    Ensure mis-en-place is well stocked at all floor stations
    Follow correct reporting procedures if faced with issues
    Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
    Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
    Comply with hotel security, fire regulations and all health and safety legislation

Job Requirements
What are we looking for?

A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    Positive attitude
    Good communication skills
    Committed to delivering high levels of customer service
    Excellent grooming standards
    Flexibility to respond to a range of different work situations
    Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    Experience in Food and Beverage department and/or industry
    Previous experience of cash handling
    Knowledge of Food Hygiene Regulations


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