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Nov 27, 2017

Recreation Manager

  • Hilton
  • Waldorf Astoria Ras Al Khaimah - Al Hamra Village - Al Jazirah Al Hamra - United Arab Emirates
Full time Management

Job Description

A Health Club Manager is responsible for managing operations of the health club to deliver an excellent Guest and Member experience while achieving the club's annual budget and driving their team to meet and exceed revenue targets.

What will I be doing?

As a Health Club Manager, you are responsible for managing operations of the health club to deliver an excellent Guest and Member experience. A Health Club Manager will also be required to achieve the club's annual budget and drive the team to meet and exceed revenue targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

    Manage operations of the health club
    Manage team members to ensure high motivation, provision of high quality service and ongoing development
    Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
    Achieve the Health Club's annual budget and be accountable for maintaining and operating within financial targets as well as net movement
    Manage customer feedback effectively to ensure continuous service and programme improvement
    Instill brand values and standards to maintain quality on a daily basis
    Liaise with other hotel departments
    Ensure customers and guests receive friendly and consistent personalised service from all team members
    Recruit, manage, train and develop the team
    Respond to audits to ensure continual improvement is achieved
    Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
    Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

Job Requirements
What are we looking for?

A Health Club Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    Management and/or supervisory experience within the leisure sector
    Ability to meet financial targets
    Ability to work under pressure
    Excellent grooming standards
    Strong organizational skills
    Excellent communication and interpersonal skills
    Willingness to develop team members and self
    Flexibility to respond to a range of different work situations
    Ability to work on your own or in teams
    Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    Degree in relevant area
    At least 2 years experience (luxury background)
    Strong leadership skills
    Highly disciplined & structured approach
    Relevant fitness and pool qualifications


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