Analyses and resolves customer technical problems involving multiple technologies and platforms.
Explore, test, and implement new IT solutions and services as required, with the goal of standardization.
To effectively use the ticket logging system, ensuring that the ticket is updated with qualitative information and closed in accordance with internal IT procedures and within defined SLA's
Flagging any IT security or regulatory issues arising in your jurisdictions to the Security Manager.
IT induction training and familiarisation for new users.
Provide hands/eyes assistance with any AV/Datacentre related issues.
Out of hours support (as required).
The Successful Applicant
Superior written, oral and interpersonal communication skills with a strong dedication to customer service.
Must demonstrate consistent commitment to supporting teamwork within the group.
Proven proactive problem-solving skills and ability to work under stress and time pressure, required.
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