Oct 13, 2020


  • Rotana Hotels & Resorts
  • Abu Dhabi
Full time Customer Service

Job Description


Job Description


We are currently seeking for passionate and dynamic guest focused professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.


As a Butler you are responsible to provide professional and personalized service to our guests who stay in the Villas  assigned to you, ensuring their stay will become a memorable experience. Your role will include key responsabilities such as:


  • Welcome guests upon arrival and conduct a general orientation of the Suite / Villa for the guests


  • Act as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guest


  • Identify and anticipate guest needs and ensure personalized service is provided


  • Liaise with other departments that require access to the Suite / Villa for operational purposes in order for them to discreetly access whilst the guest is out, or in coordination with the guest. e.g. pool cleaning, room cleaning, turndown service, maintenance etc.


  • Maintain up to date knowledge of the Suites / Villas in-room facilities, services and technology


  • Assure presence during the departure of guests to bid a fond farewell



Education, Qualifications & Experiences


You should have at least 1 year experience in the Housekeeping & Food & Beverage within a similar role. Good English communication skills along with strong interpersonal and problem solving abilities are essential.  


Knowledge & Competencies


The ideal candidate will be guest focused with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You are passionate with a pleasant and positive attitude, while possessing the following additional competencies:




Customer Focused


Effective Communication


Taking responsibility




Understanding Differences


Understanding the Job


Interested candidates can send their CV

Apply Now

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