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Oct 12, 2020

Call Centre Agent

  • Mybox
  • Dubai
Full time Customer Service

Job Description

 

Call Centre Agent Required in Dubai

 

Call Centre Agent required for a Reputed Laundry App in Dubai.

 

Requirememt -

 

The candidate must have 2-3 years of experience in Handling calls and customer queries / complaints.

 

Should be fluent in English language.

 

Should have basic knowledge of computers, emails and microsoft excel.

 

Should be polite and respecful to customers.

 

Call Center Agent Job Responsibilities and Duties:

 

Answer incoming calls and respond to customer’s emails.

Management and resolve customer complaints.

Sell products and place customer orders in the computer system.

Identify and escalate issues to supervisors.

Provide product and service information to customers.

Research required information using available resources.

 

Research, identify, and resolve customer complaints using applicable software.

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures.

Recognize, document, and alert the management team of trends in customer calls.

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

 

Interested candidates can send their CV

 

Salary

3000

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