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Sep 23, 2020

Call Centre Agent

  • Rotana Hotels & Resorts
  • Abu Dhabi
Contractor Customer Service

Job Description

Job Description

 

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

 

As a Rotana Call Centre Agent you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

 

  • Receive each guest call in a professional and friendly manner
  • Maintain effective communication with all related department to ensure smooth service delivery
  • Handle every query in a polite and courteous manner and exceed guest expectations
  • Ensure guests are greeted by name upon calling as per the Rotana Standard
  • Maintain an up to date knowledge of the hotel and local services
  • Maintain an awareness of guest profile through the Opera guest profile system
  • Complete management’s long distance call vouchers and record them on the traffic sheet
  • Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
  • Take messages for guests and management as per the required standard

 

Skills

Education, Qualifications & Experiences

 

 

The below criteria would be advantageous for the ideal candidate:

 

Fluent in English & Arabic(speaking, reading, & verbal).

 

Comfortable working shifts

 

Preferably already living in Abu Dhabi

 

Hotel / Customer Service / call centre experienced

 

Knowledge & Competencies

 

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

 

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork

 

Interested candidates can send their CV


Apply Now

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