May 23, 2018
Customer Service Representative Arabic Cum English Speaker Vacancy in Dubai
- Manage large amounts of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Education and Experience:
- At least 2 years of recent and relevant work experience in the same position.
- Strong verbal and written communication in English.
- Familiarity with MS Office
- Ability to multi-task, prioritize, and manage time effectively
- Nationality: Any Arab and expats English only.
- Languages: English and Arabic
Interested candidates can send their CV
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