May 23, 2018

Customer Service Representative

  • Jams HR Solutions
  • Dubai
Full time Customer Service

Job Description

Customer Service Representative Arabic Cum English Speaker Vacancy in Dubai


Key Responsibilities:


  • Manage large amounts of incoming calls.


  • Identify and assess customers’ needs to achieve satisfaction.


  • Build sustainable relationships and trust with customer accounts through open and interactive communication.


  • Provide accurate, valid, and complete information by using the right methods/tools.


  • Meet personal/customer service team sales targets and call handling quotas.


  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.


  • Follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.


  • Follow communication procedures, guidelines, and policies.


  • Take the extra mile to engage customers.


Education and Experience:


  • At least 2 years of recent and relevant work experience in the same position.


  • Strong verbal and written communication in English.


  • Familiarity with MS Office


  • Ability to multi-task, prioritize, and manage time effectively


  • High school degree




  • Nationality: Any Arab and expats English only.


  • Languages: English and Arabic


Interested candidates can send their CV


Apply Now

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