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May 23, 2018

Customer Service Representative

  • Jams HR Solutions
  • Dubai
Full time Customer Service

Job Description

Customer Service Representative Arabic Cum English Speaker Vacancy in Dubai

 

Key Responsibilities:

 

  • Manage large amounts of incoming calls.

 

  • Identify and assess customers’ needs to achieve satisfaction.

 

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

 

  • Provide accurate, valid, and complete information by using the right methods/tools.

 

  • Meet personal/customer service team sales targets and call handling quotas.

 

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

 

  • Follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.

 

  • Follow communication procedures, guidelines, and policies.

 

  • Take the extra mile to engage customers.

 

Education and Experience:

 

  • At least 2 years of recent and relevant work experience in the same position.

 

  • Strong verbal and written communication in English.

 

  • Familiarity with MS Office

 

  • Ability to multi-task, prioritize, and manage time effectively

 

  • High school degree

 

Requirements:

 

  • Nationality: Any Arab and expats English only.

 

  • Languages: English and Arabic

 

Interested candidates can send their CV

 


Apply Now

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