Mar 13, 2019
It Technical Support Engineer L1 L2 Vacancy in Dubai
Provide computer and network support for various clients via onsite visits, telephone support, ticket support, and remote desktop.
Responsible for installation, configuration, and ongoing maintenance of laptop/desktop computers, printers, and mobile devices.
Responsible for handling projects related to office 365 (email migration, set up and other application related to office 365)
Network infrastructure implementation, VPN/Active Directory/GPO setup and support, email services, antivirus and disaster recovery, preventative maintenance, etc.
Administer client servers and network infrastructure with RMM tools and creating Scripts for preventative measures.
Computer hardware and software troubleshooting and repair.
Reimaging desktops and laptops
Time management skills
Asset management and inventory control
Create and maintain documentation for system processes and procedures.
2-5 + Years of experience supporting end users in a consulting/IT support environment.
2-5 + Years of experience with TCP/IP networking (proficiency with routers, switches, wireless access points etc.)
2-5 + Years of experience supporting virtual environments using VMWare or Windows Hyper-V server.
2-5 + Years of experience with Windows Server 2008 through 2012 R2 Active Directory deployment and administration.
2-5 + Years of experience managing, administering, and supporting on premise Exchange, Google Apps and Office 365/hosted exchange.
Experience with one of the following routers / firewalls (Sonic Wall, Cisco , Fortinet, etc.)
Understanding of networking concepts such as DNS, DHCP, FTP, SFTP, SNMP, SMTP, Email, HTTP, HTTPS, SSL, OSI Model, and TCP/IP protocols and applications.
Highly proficient with Windows 7, 8.1 and 10
Highly proficient with MacOS 10.10 - 10.13
Excellent communication and follow-up skills.
Interested candidates can send their CV.
General Consult UAE