177 Customer Service jobs

Receptionist is required for a cosmetics company. Should be attractive, must have excellent command over English. Please contact on the below email address with 1 passport size picture, & a copy of the CV.

A Guest Service Officer - Front Desk provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Officer - Front Desk, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Officer - Front Desk contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:     Achieve positive outcomes from Guest queries in a timely and efficient manner     Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required     Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments     Demonstrate a high level of customer service at all times     Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts     Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties     Maximize room occupancy and use up-selling techniques to promote hotel services and facilities     Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy     Comply with hotel security, fire regulations and all health and safety legislation     Act in accordance with policies and procedures when working with front of house equipment and property management systems     Follow company brand standards     Assist other departments, as necessary Job Requirements What are we looking for? Guest Service Officer - Front Desk serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:     Previous experience in a customer-focused industry     Completed high school certificate or equivalent     Positive attitude and good communication skills     Commitment to delivering a high level of customer service     Excellent grooming standards     Ability to work on your own and as part of a team     Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:     Previous experience in cash handling

Key accountability • Deliver excellent customer service • Follow the sales process in order to maximize sales • Understand features and benefits of all Travelex product lines • Use every opportunity to upsell and cross-sell • Recognize the warning signs of questionable transactions and mitigate possible effects of the sale • Adhere to promotional marketing offers • Manage till stocks • Achieve individual KPIs / targets • Fully investigate overs and shorts (differences) and report • Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements • Ensure compliance to legal and corporate requirements • Maintain high standards of housekeeping and presentation of stores • Contribute to the success of the team • Complete training within required timelines Role-specific experience and skills • Retail, cash handling and/or banking experience • Good customer service skills • Good numerical ability • Good knowledge of product, services and procedures • Demonstrated experience working with computer systems • Ability to work independently as well as in a team environment • Ability to handle routine activities with attention to accuracy and detail • Flexibility to work different shifts and locations as required • English language skills

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as: •Receive each guest call in a professional and friendly manner •Maintain effective communication with all related department to ensure smooth service delivery •Handle every query in a polite and courteous manner and exceed guest expectations •Ensure guests are greeted by name upon calling as per the Rotana Standard •Maintain an up to date knowledge of the hotel and local services •Maintain an awareness of guest profile through the Opera guest profile system •Complete management’s long distance call vouchers and record them on the traffic sheet •Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard •Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls •Take messages for guests and management as per the required standard. Skills Education, Qualifications & Experiences You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage. Knowledge & Competencies The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Customer Focus

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As an Assistant Manager - Guest Services, you are responsible to ensure a high level of guest satisfaction while maintaining hotel profitability by all section team members and providing information to guests and visitor’s inquiries. Furthermore your role is to coordinate all guest requests for special arrangements or services, courteously and efficiently and your role will include key responsibilities such as: •Promote a helpful and professional image to the client and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude •Prioritize and perform accordingly, ensuring guest requirements are handled immediately with speed and efficiency •Control departmental expenses through proper analysis and planning of manpower needs, purchases and usage of materials and supplies •Review designated in house guest list and be familiar with guest names, room location, special requests and profile history •Assure and assist Team Leaders of Guests Services to legibly document all pertinent information in guest request / comments log(s) and update log books and guest profiles according to the established standards •Maintain an awareness of competitor’s services and rate structure by conducting frequent comparisons of the Guest Service Departments. Skills Education, Qualifications & Experiences You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded. Knowledge & Competencies The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You should be outgoing, charismatic and with an approachable character and will work well under pressure in a fast paced environment. You are a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding Hotel Operations Adaptability Effective Communication Teamwork Planning for Business Supervising People Customer Focus Drive for Results Supervising Operations Understanding Differences

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Housekeeping Attendant you are responsible for daily assigned duties as instructed by Supervisors while adhering to hotel policies and procedures and your role will include key responsibilities such as: •Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately •Clean rooms and bathrooms, performing any combination of the following duties •Keep fire exits and stair ways clear of any obstruction •Check and report any maintenance work required immediately •Pick up any litter from corridors and pathways •Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets •Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal •Replenish bathroom supplies and room supplies •Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary •Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times •Remove Room Service tray and trolley from guestroom and corridors •Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services Skills Education, Qualifications & Experiences You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage. Knowledge & Competencies The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Customer Focus Adaptability Teamwork

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As an Assistant Director of Front Office / Assistant Front Office Manager you are responsible for assisting the Director of Front Office / Front Office Manger in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as: •Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition •Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them •Establish and maintain effective employee relations •Assist the Director of Front Office / Front Office Manager in employee related matters such as appraising and consulting •Assist in the preparation of statistical, performance and forecast reports as necessary in order to facilitate annual budget and strategic plan preparation and provide management with marketing information •Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget. Skills Education, Qualifications & Experiences You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded. Knowledge & Competencies The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies: Understanding the Business Influencing Outcomes Planning for Business Team Building Valuing Diversity Leading People Adaptability Drive for Results Customer Focus Managing Operations

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as: •Prepare Housekeeping Attendants job assignments •Issue keys and supplies to Housekeeping Attendants •Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action •Attend daily meetings and receive special instructions •Receive check-outs before reporting them as vacant •Receive special requests from guests and carry them out •Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported •Fill out report and hand over found articles to the lost and found department •Supervise cleaning of guest rooms, corridors and stairwells •Train and assist Housekeeping Attendants and advise Superior about performance •Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained Skills Education, Qualifications & Experiences You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage. Knowledge & Competencies The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as: •Receive each guest call in a professional and friendly manner •Maintain effective communication with all related department to ensure smooth service delivery •Handle every query in a polite and courteous manner and exceed guest expectations •Ensure guests are greeted by name upon calling as per the Rotana Standard •Maintain an up to date knowledge of the hotel and local services •Maintain an awareness of guest profile through the Opera guest profile system •Complete management’s long distance call vouchers and record them on the traffic sheet •Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard •Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls •Take messages for guests and management as per the required standard. Skills Education, Qualifications & Experiences You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage. Knowledge & Competencies The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Customer Focus Adaptability Teamwork

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: •Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure •Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed •Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests •Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries •Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels •Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures •Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems •Maintain the privacy of all guests by ensuring that no details of the guests are disclosed •Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings. Skills Education, Qualifications & Experiences You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage. Knowledge & Competencies The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Customer Focus Adaptability Teamwork

    You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Front Office Residences is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division at Residences. Qualifications     Diploma/Degree in Hospitality or Tourism Management     Minimum 1 year work experience in Hotel/Residences Front Office operations.     Excellent customer service, communications and interpersonal skills are a must.     Fluent Arabic speaker

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. Qualifications Diploma/qualification in Hospitality or Tourism Management

    You will be responsible to provide an excellent and consistent level of service to your customers.     The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Spa Division. Qualifications     Minimum 2 years work experience hotel operations. Good customer service, communications and interpersonal skills are a must.     Should posses immaculate and pleasing personality.

Grand in every way. Grand Hyatt hotels feature dramatic architecture, spectacular lobby and public spaces, and multiple dining and entertainment venues. For business conferences and social gatherings of all sizes, Grand Hyatt hotels provide comprehensive facilities supported by state-of-the-art technology and the consummate expertise of a professional meeting and event staff.     Grand Hyatt has a presence in gateway cities and resort destinations around the world, including over 20 properties in Asia.     You are required to deliver brand promise and provide exceptional guest service at all times.     To be familiar with the hotel’s products and services and policies. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.     To personally and frequently verify that guests are receiving the best possible service during check-in and check-out. To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.     To be fully conversant in the use of all computer system in place (e.g. Operam Reserve, Passport Scanning, Police E-online website etc.) Qualifications     Preferably with previous hotel experience and expertise in PMS (Opera or similar systems) experience     Proficient in Russian, German, Italian or French language will be an advantage     Computer literate in Microsoft Window applications an asset     Should posses strong interpersonal and problem solving abilities     Ability to work well during busy operation and in a fast paced environment     To pay attention on guest needs and courteous at all times     Should be a team player

They will be responsible to answer calls and register the inquiry / complaint efficiently. They will have to follow up with the concerned department to resolve the issue and close the registered inquiry / complaint, and will be responsible for sending quotations to customers, assist the sales team with pricing and availability of stock, create new customer file. Main Responsibilities:     Opens customer accounts by recording account information.     Maintains customer records by updating account information.     Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.     Maintains financial accounts by processing customer adjustments.     Recommends potential products or services to management by collecting customer information and analyzing customer needs.     Prepares product or service reports by collecting and analyzing customer information.     Contributes to team effort by accomplishing related results as needed. Qualifications:     College graduate (Bachelors or Equivalent), undergraduates may apply     Minimum of 6 months office work experience, ideally in a Customer Service role, but not essential     Problem Solving skills     Documentation Skills     Must be an excellent communicator     Must be reliable and service orientated

Better Homes is seeking a Customer Care Executive to join our Call Centre team at our head office in Dubai. The Customer Care Executive is responsible to maintain excellent customer contact relationship while projecting a professional image of the Company through communication via phone or computer including answering any request from potential/existing clients, tenants/landlords and investors regarding property enquiries, or complaints in a timely and efficient manner. Skills • High school degree or diploma • Clear communication skills • Proven customer support experience not less than 2 years • Strong call handling skills and active listener • Ability to multi-task, prioritize and problem solving

Front desk reception for the beauty salon Attending calls of clients scheduling appointments overall maintenance of the salon Requirements Proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g. fax, printer etc.) Knowledge of office management and basic bookkeeping Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation

1 year experience, preferred healthcare but not mandatory, good looking and excellent communication skills

Security & Networking & Electronics cum IT Solution company based on Dubai looking for FEMALE CUSTOMER SERVICE & ADMIN COORDINATOR BASED ON COMMISSION WITH OWN VISA. Must have good spoken and written English & Spoken Hindi & Malayalam. Polite and excellent telephone etiquette, multi-taser. Salary is based on commission only May apply your CV

1 year experience, preferred healthcare but not mandatory Tasks: Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Good looking and excellent communication skills

Responsibilities include: Plan and coordinate transportation of materials and manage the timely flow of customer orders. Complete documentation such as Invoice, packing lists, bills of lading, and shipping orders using computer-based technology. Contact carrier representative to make arrangements and to issue shipping instructions and delivery of materials. Complete daily shipping and receiving orders. Rectify problems such as damages, shortages and non-conformance to specifications. Follow up demurrage free charge to avoid extra cost. Follow samples: collections, shipping, clearance and delivery to customers. Check documents versus Ministries or customs requirements with clearance agent to ensure smooth clearance. Assist in stock reconciliation to verify In/Out movement. Send damaged/Expired and near expiry report to assist sales in liquidating the quantities the soonest possible. Stock management: Compare actual sales with orders. Dispatch freight for delivery and arrange for pickups. Prepare delivery files and send it to finance team for invoicing. Document and escalate any customer service issues and/or shipping/receiving errors. Raise/Follow claims and coordinate with Quality department to find the most suitable solution. Evaluate brokers/service providers on a quarterly basis. Qualifications: Bachelor degree or higher in Business or equivalent 2-3 year experience in general administrative, commercial, and shipping Ability to prioritize work and manage concurrent projects and multiple activities, basic accounting skills. Attention to details, motivation and professionalism are mandatory, in addition to a commercial and creative mindset. Self-motivated, adaptable, having team spirit and use of own initiative. Ability to work in a pressurised environment and be flexible. Excellent communication skills with the ability to deal with a variety of day to day developments. Good communication and administration skills are required in the dealing with overseas principals and clients. Strong skills in MS Office including Excel, PowerPoint and Word Knowledge in G-Suite is a plus (Gmail, Sheets, Docs, Slides, Drive and hangout) Excellent written and oral communication skills: English is mandatory, French and Arabic are a plus. Good Business knowledge in English

Customer Service and Collection Officers (6) We are currently hiring Customer Service and Collection Officers to be able to start immediately. The candidates: - Must be bilingual (Arabic and English) - Written and Spoken - Must have previous Telephonic Customer Care experience and Collections background - Must be available to start immediately - Visa will be provided but candidates on Sponsor Visa's may also apply Location: Office 507; Makateb Building, Deira, Dubai (Near Deira City Center Metro Station) Please bring printed copy of your CV with photo for the interview.

We are looking for a customer executive Dubai office Has good communication and typing skills Good English and Arabic. interested candidates can send your CV to below mentioned email ID.

Qualifications Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

A FILIPINO LADY WITH 3-4 YEARS EXPERIENCE IN CAR RENTAL BUSINESS IN DUBAI Using oral and written communication skills to register and accommodate guests Managing customer service requests Processing cash or credit card payments Maintaining updated information

Travel and Tourism company looking for Female reservation staff to handle inbound tours Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities Liaise with Sales and other departments as required Answer telephone and email inquiries in a timely manner Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards

Call centre Operator (English/Arabic speaking), required , With good experience With excellent speaking and writing skills in Arabic for a Restaurant Group in Dubai.

Customer Service Representative (CSR) Tasks -Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. -First point of customer contact for general inquiries like pricing, products, scheduling etc.

CV's are invited for customer service role. Only 2 candidates required. Should have excellent written and spoken communication skills in English. Candidates should not have any MTI (Mother Tongue Influence) and should be computer literate with good typing speed. Ready to do night shifts and should ok to have weekdays off.

Ventures Middle East is currently hiring an Associate Researcher (Hindi Speaking) and (Arabic Speaking) to join our talented Syndicate Research team on a permanent basis (based in Abu Dhabi). This is an exciting career opportunity who is looking to get involved in Market Research. We are looking for people who are self-motivated, collaborative and want to make difference. If you are an ambitious, self-managed, energetic and creative individual and ready to take the next career step, you are most welcome to apply. Market researchers collect and analyze information and collect data from a variety of sources to enable organizations to make informed decisions. Roles and Responsibilities: Update projects within the database on a regular basis. Identify key industry trends in order to increase opportunities. Identify secondary and competitive market intelligence to provide strategic insights. To undertake ad-hoc research to support specific business cases as required. Gather information of new projects within the various sectors under study by primary and secondary research techniques. Ensure that all the updates are made within the stipulated time. Database management and administration. Should be aware of all the projects within the respective countries under study. Have a proper understanding of all the activities of the company and its subsidiaries. Should keep him/her updated with the trends of the GCC construction industry. Qualifications: Bachelor's Degree At least 1 -2 years experience in Customer Service in a Call Centre environment (Outbound calls) or previously working as a Researcher and data entry is a primary requirement. Excellent communication skills in English is a must Proficient in using IT Skills (MS Office) Typing and drafting letters skills. Due to the nature of the job, we only consider Female Candidates Interested candidates must send their updated CV with the position title with the following details on their email: Notice period Current salary / last drawn salary Expected salary Job Type: Full-time

We are looking for coordinator In Digital Studio. Should Be Experience In Photoshop, Editing Software. Prefer to have father/husband Visa Holders. Will provide work Permit and Salary. Contact: 0506985280

Main Duties : • Handle customer inquiries via calls and emails in Arabic and English in a 24/7 Environment • Manage and resolve customer complaints • Provide customers with product and service information • Enter new customer information into system • Update existing customer information • Identify and escalate priority issues • Follow up customer calls where necessary Specific Knowledge, Skills and Abilities: Must be willing to work in Shifts including night shifts Must have Minimum 1 year of call center experience. Excellent interpersonal, written, and oral communication skills in Arabic and English. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections. Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone. Bachelor’s Degree preferred, but not required Key Competencies : verbal and written communication skills Excellent listening skills problem analysis and problem solving customer service orientation organizational skills adaptability team work

Main Duties : • Handle customer inquiries via calls and emails in Arabic and English in a 24/7 Environment • Manage and resolve customer complaints • Provide customers with product and service information • Enter new customer information into system • Update existing customer information • Identify and escalate priority issues • Follow up customer calls where necessary Specific Knowledge, Skills and Abilities: Must be willing to work in Shifts including night shifts Must have Minimum 1 year of call center experience. Excellent interpersonal, written, and oral communication skills in Arabic and English. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections. Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone. Bachelor’s Degree preferred, but not required Key Competencies : verbal and written communication skills Excellent listening skills problem analysis and problem solving customer service orientation organizational skills adaptability team work

Security & Networking & Electronics cum IT Solution company based on Dubai looking for FEMALE CUSTOMER SERVICE & ADMIN COORDINATOR BASED ON COMMISSION WITH OWN VISA. Must have good spoken and written English & Spoken Hindi & Malayalam. polite and excellent telephone etiquette, multi-tasker. LOCATED IN BUR DUBAI AREA ONLY . salary is based on commission only May apply your CV

Seeking for a Male Sales Executive for a Travel and Tourism company located in Abu Dhabi. Relevant experience to airline ticket and visa. Nationality: Any Nationality Education: Any Graduation Language: English and another language will be an advantage Availability: Immediately Years of experience: 2 to 3 years in UAE Not more than 35 years old Please send your CV indicating your current location together with the following information: -Total years of experience: -Current Salary: -Expected Salary: -Notice Period: -Visa Status: -Reason for Job Change: Note: Abu Dhabi applicant will be given priority.

Urgently required Arabic Speaking candidates for call centers as Agents and Supervisor. Preferably from hospital background Having experience with dealing in emergencies and ambulance. Email your CV at

We are well reputed organization seeking experienced client relationship officer with following requirements – 1. Must be smart and presentable . 2. Must have Driving license . 3. Must be able to communicate the statement of requirement to clients with proficiency . 4. Must have UAE Experience in collection and as well as dealing with the clients . 5. Must be able to keep in regular touch with the clients 6 . Must be able to male candidates with good personality 7 . Must be eligible to handle pressure and deal nicely with the clients . 8 . Send resumes with salary expectations .

Leading company seeking to employ Call Center Agents for its operations based in Dubai Silicon Oasis: • Vacancy: Call Center Agent • Responsibilities: Answer calls and respond to emails, Manage and resolve customer complaints, Provide customers with product and service information, Process orders, forms and applications, following up on existing orders & escalating when required. • Work location: Dubai Silicon Oasis, • Experience: Minimum 1-2 years of Call Center or customer service experience • Languages known: English, Arabic & Other regional languages, • Typing speed: 30 wpm • Work days: 6 days a week, • Work timings: Willing to work in shifts, last shift ends at 12:00 AM (Midnight), • Salary: 2500 – 3000 AED (All Inclusive), • Preference: Female, candidates with own sponsorship preferred, • Tentative joining date: 01st Sep 2017

Main Responsibilities:     Perform opening and closing procedures established for the Place of Work as assigned.     Attends to all phone calls in an efficient and courteous manner.     Records all maintenance issues reported by the housekeeping associates in Star Guest, and follows up no job orders are delayed.     Operates correctly and efficiently phones, PMS system and other software’s required for the daily operations.     Maintains efficient filing system.     Assists in recording the Lost and Found items brought by the Housekeeping Attendants, sealing them in the plastic bag and storing them in the lost and found store.     Updates the Lost and Found items stored and as well retrieved in the Lost and Found software.     Conducts key inventory every shift to ensure all keys are properly counted and secured.     Carry out duties of Housekeeping attendants if required.     Ensures the housekeeping office is maintained clean and neat at all times.     Assists in carrying out weekly, fortnightly, monthly and yearly inventories.     Performs other duties and handle projects as assigned by Supervisors, Housekeeping Manager, Deputy Director of Housekeeping and Director of Housekeeping.     Uphold the Starwood Cares culture by demonstrating the Star Service Standards at all times to guests and fellow associates.     Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related St Regis and Starwood policies.     Exhibit and encourage high performance standards for himself / herself and others     Able to develop and maintain excellent credibility with co-workers and subordinates.     Demonstrate complete consistency between words and actions, in all aspects of behaviour.     Effectively identify and anticipate guest / customer needs.     Handle challenging situations with guests diplomatically.     Exceeding customer expectations regarding both in quality and service.     Positively influence co-workers to accept and execute changes immediately and effectively.     Regularly keep manager up to date on relevant activities.     Maintain an organized system to ensure that processes are getting completed on time. It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

Required Customer Service for a freight forwarding industry in Dubai and Abu Dhabi. Should have relevant experience in Customer service in the same industry. Hindi speaking preferred. Prefer Indian, Pakistani, Srilankan, Nepali and Bangladeshi.

 A Switchboard Telephonist with Hilton Hotels and Resorts accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time. What will I be doing? As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:     Achieve positive outcomes from Guest queries in a timely and efficient manner     Accept and deliver all messages correctly and promptly for both Guests and management     Ensure all wake up calls take place at the correct time     Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate     Handle emergency calls immediately and relay comprehensive and accurate information, as required     Demonstrate a high level of customer service at all times     Comply with hotel security, fire regulations and all health and safety legislation     Attend appropriate training courses, when required     Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity     Follow company brand standards     Assist other departments, as necessary Job Requirements What are we looking for? Switchboard Telephonists serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:     Positive attitude and good communication skills, especially on the telephone     Commitment to delivering a high level of customer service     Ability to work on your own and as part of a team     Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:     Previous experience in a customer-focused industry

A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:     Achieve positive outcomes from Guest queries in a timely and efficient manner     Accept and deliver all messages correctly and promptly for both Guests and management     Ensure all wake up calls take place at the correct time     Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate     Handle emergency calls immediately and relay comprehensive and accurate information, as required     Demonstrate a high level of customer service at all times     Comply with hotel security, fire regulations and all health and safety legislation     Attend appropriate training courses, when required     Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity     Follow company brand standards     Assist other departments, as necessary Job Requirements What are we looking for? Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:     Positive attitude and good communication skills, especially on the telephone     Commitment to delivering a high level of customer service     Ability to work on your own and as part of a team     Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:     Previous experience in a customer-focused industry

 A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will it be like to work for this Hilton Worldwide Brand? In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit. What will I be doing? As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:     Achieve positive outcomes from Guest queries in a timely and efficient manner     Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required     Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments     Demonstrate a high level of customer service at all times     Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts     Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties     Maximize room occupancy and use up-selling techniques to promote hotel services and facilities     Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy     Comply with hotel security, fire regulations and all heath and safety legislation     Act in accordance with policies and procedures when working with front of house equipment and property management systems     Follow company brand standards     Assist other departments, as necessary Job Requirements What are we looking for? Front Desk Agents serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:     Previous experience in Front Desk     Positive attitude and good communication skills both written and verbal     Commitment to delivering a high level of customer service     Excellent grooming standards     Ability to work on your own and as part of a team     Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:     Previous experience in Front Office     Diploma / Certificate in Hotel Management or equivalent

 A Guest Relations Officer with Waldorf Astoria Hotels and Resorts directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will it be like to work for this Hilton Brand? In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit. What will I be doing? As Guest Relations Officer, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:     Meet, greet and direct Guests who enter the lobby area     Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements     Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner     Serve as a point of contact for long-stay Guests of 14 days or longer – ensuring they feel comfortable and can ask advice or information from Guest Relations     Manage, record and resolve promptly Guest or customer complaints     Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge     Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate     Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest     Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget     Maintain good communication and work relationships in all hotel areas     Maintain staffing levels to meet business demands     Attend all Reception meetings and Executive Lounge Meetings     Comply with hotel security, fire regulations and all health and safety legislation     Act in accordance with policies and procedures when working with front of house equipment and property management systems     Assist with other departments, as necessary Job Requirements What are we looking for? Guest Relations Executives serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:     An ability to listen and respond to demanding Guest needs     Excellent leadership, interpersonal and communication skills     Accountable and resilient     Commitment to delivering a high levels of customer service     Ability to work under pressure     Flexibility to respond to a variety of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:     Previous experience in a customer service function or in a similar role     A passion for delivering an exceptional level of Guest service     High level of IT proficiency