May 28, 2017
• Communicate and welcome incoming customers and provide guidance to assist customers. • Follow up and monitor the customer service center level according to the approved SLAs. • Assist in the preparation, implementation and achievement of key performance indicators for the Centre and the reception. • Manage, organize and direct the employees activities to ensure the accomplishment of their work correctly. • Make necessary recommendations to center manager for the development of the Centre and participate in the selection of the center outstanding employee. • Prepare, analyse and audit periodic and non-periodic reports on KPI’s, special services, procedures and mechanisms that improve quality and image of the center. • Directly supervise the implementation of the operational plan for the centre. • Coordinate with supervisors to improve the reception of customers. • Organize the working mechanisms at the centre. • Develop a plan to reach the appropriate staff member complete the centre. • Oversee the new employees training and orientation without workflow interruption. • Monitor the implementation of responsibilities and procedures required by RTA. • Support the staff needs and inquires.
RTA Dubai - United Arab Emirates Full time